Return Policy

Blank Product Returns The return policy for blank products vary from product to product. This is because we have products from over 100 different product factories on our site. If you feel you may have to return the products for some reason, please find out in advance if the products are returnable. Some factories allow returns with a small restocking fee, while other factories don't allow blank returns. Generally, all returns of blank products will incur a restocking fee to cover the man-hours required in shipping and receiving the products. If the products are defective or damaged, claims can be made. If your products didn't come in time then you will be able to return your items. Custom printed items can be returned if they meet one of the following criteria: They are misprinted - Boosters Incorporated provides a free e-proof for every single order of custom printed promotional products that we sell. We email an actual size, proof of your item so that you can inspect how the final print will be. With this proof, we ask that you check the overall size to make sure you are happy with the print area (we max out all layouts unless otherwise instructed), the layout of the design, and spelling. It is your responsibility to check this BEFORE you approve your proof. We do require proof approval BEFORE any order is submitted for production. If you approve the proof and the final imprint is not the same, then you may be eligible for a return or a reprint. Call BEFORE making any returns, since unauthorized returns will not be accepted and it will incur additional shipping charges for you. Your order did not ship in time - If you let us know your event date before ordering, we will guarantee that we ship in time. We can not be held responsible if UPS or any other carrier does not deliver in the expected delivery time frame. If we do NOT ship by the required ship date to normal shipping time to get to your location, we will accept a return. For example, if your event date is on a Friday morning, we will check the UPS transit time to your location. If UPS time is 3 days, then we will ship by the Monday before your event to allow 3 business days so that your package will arrive on Thursday. If UPS delays due to any reason, we will file a claim on your behalf with UPS. UPS or any other shipping carrier can't be held responsible for inclement weather, natural or man-made disasters, or other uncontrollable means that may cause delay.